Sending your child on a trip is a big deal. That’s why we have teams of people who have their back (and yours!) at every step—from the moment you decide to sign them up until after they return home.
Meet your team of travel experts
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Our Traveler Support Team has all the answers before your trip.
Think of your Traveler Support Specialist as a human search engine for all things EF. They’re your go-to if you have any what-ifs or questions. Don’t understand the Travel Protection Plans? Need to document dietary preferences? They’ve got you—in Spanish, too!
Give them a call at 1-888-333-9756.
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Alfonso
Based in Panama City, Panama and his favorite travel destination is Argentina
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Jelena
Based in Boston, M.A. and she speaks three languages
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Ashley
Based in Austin, T.X. and her first flight was to NYC on a middle school trip
Your child’s Tour Director will bring each destination they visit to life
Tour Directors are the secret ingredient to making EF trips really shine. Your child’s Tour Director will be the first person they meet on tour, and their last hug goodbye. They'll lead the group throughout the entire tour, and help your child feel connected to each destination. With knowledge of local history and culture, plus the training and experience to manage all logistics, Tour Directors make every moment of the trip engaging, educational, and stress-free.
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Our Safety & Incident Response Team is always here, just in case
While your child’s teacher and Tour Director will be the first line of support should anything unexpected occur while they’re on the road, sometimes backup is necessary.
Connect with our Safety & Response team:
800-503-2323 from the US
They’re global
This team is strategically positioned in our Boston, Denver, Panama, Tokyo, and Zurich offices to cover every time zone.
They’re available 24/7
Our safety specialists are ready to spring into action at all times, 365 days a year.
They’ve got all the experience
This team is made up of industry experts who are highly trained for emergency situations.