COVID-19 & educational travel

Our commitment to our travelers and their families



COVID-19 has changed so much about our lives—how we work, how we communicate, how we move around our communities, and how we think about the world. This has been a different—and difficult—time for every single one of us, and we cannot express how grateful we are for the support and patience of our Group Leaders, as well as our travelers and their families, throughout these changing times. We want to make sure you know we’ve been closely monitoring the status of COVID-19 around the world and are working tirelessly to provide safety, flexibility, and value as we focus on the future of educational travel.

As we navigate these new times together, we know some of you have outstanding questions regarding your travel plans that have been or might be affected. We’ve gathered our policies and resources here so you can quickly understand all the options available to you. We have never stopped believing in the power of travel, and we truly hope you’re able to experience its benefits in the future—whether you choose to travel with your original group or on one of the many new, flexible experiences we’ve created in light of COVID-19. No matter what, we’re here to talk through your options in more detail or work through specific situations.

¿Prefieres leer en español? Visite nuestra página de Viaje Educativo y COVID-19.


Reschedule travel for 2021 and beyond

Flexibility is one of our top priorities because we want to make sure that, when the time comes, experiencing the awe-inspiring power of travel remains a possibility for students.

We remain committed to providing flexible options for groups that are unable to travel on their originally scheduled departure date. We have been in touch with affected Group Leaders directly to communicate all available options (learn more in the FAQs below). In the case that a group wishes to reschedule a postponed tour, we have made that as easy and simple as possible. And to protect the full investment our travelers made in their tour, we’ve taken the following actions:

  • Any group originally scheduled to travel on tour departing in 2020 or 2021 that wishes to embark on the same itinerary at a later date can do so with no additional rebooking fees.
  • As soon as your Group Leader selects a new date for your tour, we’ll move all travelers to the new date—there is nothing you need to do.
  • All details from the original tour—optional extensions, Travel Protection or Travel Protection Plus plans, rooming, upgrades, etc.—and money paid will be transferred into the new account.
  • If an individual cannot join their Group Leader’s rescheduled tour, they can choose from several options. You can find all the details below, under “Options for individual travelers.”

Options for individual travelers

We recognize that it might be difficult for some travelers to reschedule their tour right now.

Any individual traveler who is unable to travel with their group’s rescheduled tour can receive a COVID-19 Future Travel Voucher. Our vouchers provide a ton of flexibility:

  • They’re in the amount of all the money you paid toward your tour—including non-refundable fees.
  • You can redeem your Future Travel Voucher for all sorts of programs offered through EF’s wide variety of products. These range from adventures for middle school students to trips for learners of all ages to special options specifically meant for high school seniors who are graduating in the spring.
  • You have until September 30, 2023 to use your EF Future Travel Voucher.

Visit our dedicated Future Travel Voucher page to understand all the options and programs available with a voucher, including the ability to exchange them for a partial cash refund.


Feel confident planning for the future

The world is always changing. And while our belief in the positive impact of travel is unwavering, it can feel hard to predict what life, here in the U.S. and abroad, will look like several months, a year, or even two years from now. That’s why we’ve continued to adapt and evolve our policies: We’re doing everything we can to make planning for the future as flexible as possible.

We’ve also adjusted cancellation policies to help new customers book with confidence and give existing customers more time to decide about upcoming trips. We’ve expanded the reach of our Peace of Mind Program, which provides groups flexibility to change the dates and destination of their tours in uncertain times. And we’re offering more options for individual travelers who want to purchase coverage that further protects their investment.

Frequently asked questions

¿Prefieres leer en español? Visite nuestra página de Viaje Educativo y COVID-19.

For inquiring journalists please email [email protected].

What teachers are saying

Every single one of our actions in response to COVID-19 has been made with students, teachers, parents, and administrators at the top of our minds. The true results of those decisions can only be measured through their reactions.

Have additional thoughts or questions?