Peace of Mind Program

Provided to all groups

We understand that plans can change due to unforeseen circumstances. EF provides an exclusive Peace of Mind program to account for such situations.

This program is automatically included for all travelers and can be enacted at the group level for any reason, including terrorism or other world events.

Your Group Leader may choose from the following options:

45 days or more prior to departure:

  • Change the travel dates of your group’s current tour
  • Work with EF to modify your group’s current tour or find a new tour
  • Cancel your tour and all travelers will receive a transferable Future Travel Voucher

EF’S PEACE OF MIND PROGRAM TERMS & CONDITIONS
Benefits of the Peace of Mind program are only available to the entire group and not to individual travelers. Travelers missing any payment deadlines must pay any incurred late fees to qualify for this program. Revised tours must fall within the date range that these booking conditions are valid. If the revised tour has a higher price than the original tour, travelers will be required to pay the difference as a condition of traveling on the revised tour. If EF cannot accommodate a revised tour request and/or the group decides not to travel on the original tour, then the group may opt for travel vouchers. If the group does not travel on the original tour, travel on a revised tour, or receive a future travel voucher, standard cancellation fees will apply. Travelers cancelling from a revised tour will be charged a cancellation fee based on the date that the original tour was revised or the date of cancellation from the revised tour, whichever is higher. EF will make every effort to accommodate revised tour requests. Travel vouchers will be issued in the amount of all monies paid by a traveler for the original tour less the $95 non-refundable deposit and any other non-refundable fees. Travel vouchers are valid for the current and following travel year. Travel vouchers are transferable at the face value of the voucher to members of the traveler’s immediate family or to students and faculty of the traveler’s school. The future travel voucher is not a merchandise credit or a gift certificate and may not be redeemed for cash.


COVID-19 Peace of Mind Program

Provided to all groups

Included in all EF Explore America travelers’ cost is our Illness and Accident coverage. This coverage helps travelers cover any hospital and doctors’ fees and medical transportation for illnesses or injury sustained on tour.

In addition to our standard Peace of Mind program, EF provides an exclusive COVID-19 Peace of Mind program to account for situations related to the COVID-19 pandemic. This program is automatically included for all travelers and can be enacted at the group level and specific options can be implemented at the individual level.

For programs scheduled to depart between October 1, 2021 and September 30, 2022, your Group Leader can enact the COVID-19 Peace of Mind program in the event that any of the following conditions occur as a result of the COVID-19 pandemic between 109 to 45 days prior to your tour program’s original departure date:

  • a U.S. federal governmental authority has issued a travel ban or an order restricting travel to a location on your group’s itinerary;
  • a U.S. federal or state governmental authority has issued an order that would require a self-quarantine for travelers in your group upon return home from a location on your group’s itinerary;
  • a governmental order applicable to a location on your group’s itinerary would ban or restrict travel or require visitors to self-quarantine upon arrival

If COVID-19 Peace of Mind is enacted, your Group Leader may choose one of the following COVID-19 options:

  • Change the travel dates or tour itinerary of your group's current tour; or
  • Cancel your tour with each traveler receiving a transferable COVID-19 Future Travel Voucher for 100% of all money paid to EF; or
  • Cancel your tour with each traveler receiving a cash refund for all of the money paid to EF less $350 for flight tours, $150 for bus tours
If at 44 days or less prior to departure, travel restrictions, governmental orders, or other conditions related to the COVID-19 pandemic make it impossible for EF to operate your tour as scheduled or any of the following new restrictions are issued such that a postponement of your tour program becomes necessary:
  • a U.S. federal governmental authority has issued a travel ban or an order restricting travel to a location on your group’s itinerary;
  • a U.S. federal or state governmental authority has issued an order that would require a self-quarantine for travelers in your group upon return home from a location on your group’s itinerary;
  • a governmental order applicable to a location on your group’s itinerary would ban or restrict travel or require visitors to self quarantine upon arrival
If enacted, then Group Leaders or travelers will have the following options:
  • Change the travel dates or tour itinerary of your group's current tour; or
  • Cancel your tour with each traveler receiving or reinstating a transferable COVID-19 Future Travel Voucher for 100% of all money paid to EF; or
  • Cancel your tour with each traveler receiving a cash refund for all of the money paid to EF less $350
*For travelers who had booked their program by redeeming a previously issued COVID-19 Future Travel Voucher, the cash refund option available will be based on the originally issued voucher terms (e.g., travelers who received a COVID-19 Future Travel Voucher for a tour originally scheduled to depart between March 1, 2020 and May 14, 2020, may exchange their voucher for all monies paid less $450).

EF’S COVID-19 PEACE OF MIND PROGRAM TERMS & CONDITIONS
The benefits of the COVID-19 Peace of Mind program are available at the group level and for individual travelers. So long as the COVID-19 Peace of Mind program would apply, individual travelers can choose to cancel from their original tour or revised tour and receive a COVID-19 Future Travel Voucher to be used for future travel or exchanged for the cash refund option detailed above. Travelers missing any payment deadlines must pay any incurred late fees to qualify for this program. EF will make every effort to accommodate revised tour requests. Revised tours must fall within the date range for which their current Booking Conditions apply. If the revised tour has a higher price than the original tour, travelers will be required to pay the difference as a condition of traveling on the revised tour. If the group does not travel on the original tour, travel on a revised tour, or if EF cannot accommodate a revised tour request, the travelers will receive COVID-19 Future Travel Vouchers. Travelers cancelling from a revised tour will be charged a cancellation fee based on the date that the original tour was revised or the date of cancellation from the revised tour, whichever is higher. COVID-19 Future Travel Vouchers will be issued in the amount of all monies paid by a traveler for the original tour. COVID-19 Future Travel Vouchers are valid for the current and following travel year expiring on September 30, 2023 and may be exchanged during that time period for the cash refund option set forth in this COVID-19 Peace of Mind program provision. COVID-19 Future Travel Vouchers are transferable at the face value of the voucher to members of the traveler’s immediate family or to students and faculty of the traveler’s school. The COVID-19 Future Travel Voucher is not a merchandise credit or a gift certificate.


EF COVID Care Promise

Provided to all groups

If a traveler is diagnosed with COVID-19 while on tour, EF will provide or arrange for the following, consistent with local requirements, at no additional expense to the traveler throughout the duration of any on-tour quarantine period: 

  • Lodging and meals
  • EF representatives available to support the traveler and to coordinate with local authorities on their behalf where necessary 
  • Assistance connecting with local health care providers 
  • Translation services 
  • Communication between the traveler and the traveler’s family back home
  • EF arranged flights home, based on existing itinerary, for the traveler once cleared to return
  • If the diagnosed traveler is a minor, flights for their parent or guardian to join them at the tour location 

If a traveler or group is not diagnosed with, yet is required to quarantine on account of, COVID-19 while on tour, EF will provide or arrange for the following, consistent with local requirements, at no additional expense to the travelers throughout the duration of any on-tour quarantine period:

  • Lodging and meals
  • EF representatives available to support the traveler or group and to coordinate with local authorities on their behalf where necessary
  • Assistance connecting with local health care providers
  • Translation services
  • Communication between the traveler or group and their family back home
  • EF arranged flights home for the traveler or group once cleared to return




Travel Protection plan

Available to all travelers

Cost: $99
Can be added from the time of enrollment up until 75 days before departure

Tour cancellation coverage
The Travel Protection plan provides a refund of the Program Price (minus the cost of the plan and other non-refundable fees) if your child needs to cancel from tour due to reasons of serious injury or illness requiring hospitalization, financial hardship due to unexpected job loss, jury duty, you or your traveling companion are in the military and called to emergency duty for a national disaster other than war, or severe damage to home.

Tour interruption coverage
Additional coverage if a traveler needs to return early from tour due to reasons of serious injury or illness requiring hospitalization.

Baggage and property coverage
Coverage for baggage, airline tickets, travel documents and valuable property in cases of theft or delay.

Flight delay coverage
Coverage for expenses due to flight delays (lodging, food and other reasonable expenses) as well as limited coverage for every full land day missed of your program due to flight delays or cancellations.

Emergency evacuation coverage
Coverage in the unlikely event a traveler should need to return unexpectedly back to his/her departure gateway (airport) due to a natural disaster or unrest.

The Travel Protection plan and the Travel Protection Plus plan are non-refundable 10 days after purchase date. Both Protection Plans contain insured components underwritten by United States Fire Company and assistance services provided by EF Explore America.

Please see this benefits guide for further details, coverage limits, and exclusions. For information on filing a claim, visit the Coverage Claims article.


Travel Protection Plus plan
Cost: $279*
Must be added at the time of enrollment

Tour cancellation coverage
The Travel Protection Plus plan provides a refund of the Program Price (minus the cost of the plan and other non-refundable fees) if your child needs to cancel their tour up to 24 hours prior to departure, for any reason.

Tour interruption coverage
Additional coverage if a traveler needs to return early from tour due to reasons of serious injury or illness requiring hospitalization.

Baggage and property coverage
Coverage for baggage, airline tickets, travel documents and valuable property in cases of theft or delay.

Flight delay coverage
Coverage for expenses due to flight delays (lodging, food and other reasonable expenses) as well as limited coverage for every full land day missed of your program due to flight delays or cancellations.

Emergency evacuation coverage
Both plans include coverage in the unlikely event a traveler should need to return unexpectedly back to his/her departure gateway (airport) due to a natural disaster or unrest.

The Travel Protection plan and the Travel Protection Plus plan are non-refundable 10 days after purchase date. Both Protection Plans contain insured components underwritten by United States Fire Company and assistance services provided by EF Explore America.

Please see this benefits guide for further details, coverage limits, and exclusions. For information on filing a claim, visit the Coverage Claims article.

*$279 is the current cost for tours departing on or after October 1, 2021



Reminder for participants of our Risk-Free Enrollment Period

For new travelers who enrolled on a tour traveling in 2022 or 2023 during the Risk-Free Enrollment Period (prior to May 1, 2021) by paying in full, or by enrolling and remaining in good standing on our Automatic Payment Plan, you continue to have the option to cancel your tour for any reason by August 1, 2021, and we’ll refund 100% of the money paid to EF.